Where to find help: knowledge base, support, and what's new

Knowledge base (this site)

You're here. The fastest way to find answers to "how do I" questions. Use the search bar at the top to find articles by topic.

Access from the web app: click the Help icon (question mark) in the top right, then Knowledge Base.

Archer Support

For issues that the knowledge base doesn't solve — tricky financials that won't parse, technical problems, or anything blocking your workflow.

Email: support@archer.re

In-app: Click Help, then Contact Support, or click Get Parsing Help during a parse that's not going well. You can describe the issue and attach files directly.

Response time: Within 2 hours during US business hours. The team is US-based and all have real estate backgrounds.

What's new / release notes

New features, improvements, and fixes are announced in the release notes widget — the blue circle in the bottom left corner of the web app. Click it to see recent updates.

When a significant new feature launches, it'll have a badge notification.

Onboarding recordings

All onboarding sessions are recorded via Gong and shared with you after each call. These recordings are searchable — you can find the specific moment something was explained, jump right to it, and rewatch. If you can't find a recording, email your Archer contact and they'll send the link.

Product feedback

Have an idea for improving Archer? Click [Help] > then [Product Feedback]. Submissions go directly to the product team. This is the most effective way to influence the roadmap.